Shipping policy


Last updated: 26 June 2025

Thank you for shopping at OxiraLab. We are committed to providing you with an exceptional shopping experience and ensuring your order is delivered promptly and efficiently. This Shipping Policy outlines how we handle the shipping of your purchases from mycern.com (the "Site").

Processing Your Order

  • Order Processing Time: All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Order Verification: Orders may be subject to verification and approval before shipping. We will contact you if there are any issues with your order.
  • Order Changes and Cancellations: If you need to change or cancel your order, please contact us immediately at info@oxiralab.com . We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed.
  • Estimated shipping time is between 3 to 10 business days, depending on your location and the shipping method selected at checkout.

Shipping Rates and Delivery Estimates

Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

    • Free Shipping: Estimated delivery 5 to 8 business days • Orders $50.00 and up.
    • Free Shipping: Estimated delivery 5 to 8 business days • Shipping Charges $4.90 Orders $50.00 and below.

Free Shipping: We offer free standard shipping on orders over $50. This offer applies to orders shipped within the United States.

Delivery Estimates: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Please note that delivery times may vary due to carrier shipping practices, delivery location, and the items ordered.

Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses: We currently do not ship to P.O. boxes or APO/FPO addresses. Please provide a physical address for delivery.
  • International Shipping: At this time, we do not offer international shipping. We only ship within the The United States. We apologize for any inconvenience this may cause.

Shipment Confirmation and Order Tracking

  • Shipment Confirmation: You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
  • Order Tracking: You can track your order using the tracking number provided in your shipment confirmation email. If you do not receive a tracking number, please contact us at info@OxiraLab.com

Damages, Loss, and Missing Items

  • Damaged Items: Mycern is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
  • Lost Items: If your order is lost in transit, please contact us at info@oxiralab.com We will assist you in resolving the issue with the shipping carrier.
  • Missing Items: If any items are missing from your order, please contact us immediately at info@oxiraLab.com so we can resolve the issue promptly.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

Email: info@oxiraLab.com


We appreciate your business and are committed to ensuring your satisfaction with every purchase. Thank you for choosing OxiraLab!